True Alternative Energy, is committed to protecting your privacy and the confidentiality of the
personal / company information that we collect while running our business. It expects all staff to handle
all information in a sensitive and professional manner. The Privacy Act 1988 (Privacy Act) regulates
the way an individuals’ personal information is handled.
As an individual, the Privacy Act gives you greater control over the way that your personal information
is handled. The Privacy Act allows you to:
mishandled your personal information.
This policy explains how True Alternative Energy collects, uses, and discloses personal and Company information. Among other things, it describes:
Personal information means information about an individual whose identity is apparent or can
reasonably be identified (for example, a person’s name, address, phone number or date of birth). An
identifiable person is one who can be identified, directly or indirectly, by reference to an
identification number or to one or more factors specific to his physical, physiological, mental,
economic, cultural, or social identity or an opinion (including information or an opinion forming part
of a database), whether true or not, and whether recorded in a material form or not, about an
individual whose identity is apparent, or can reasonably by ascertained from the information or
Company Information means (i) confidential information including, without limitation, information received from third parties under confidential conditions, (ii) information subject to the Company’s and its affiliates’ attorney–client or work–product privilege; and (iii) other technical, business, legal or financial information (including, without limitation, customer lists), the use or disclosure of which might reasonably be construed to be contrary to the Company’s and its affiliates’ interests
True Alternative Energy collects information to provide better products and services to all our clients. The types of information we collect depends largely on the circumstances in which the information is collected, some key examples of which are set out below.
We may collect contact details including your name, address, email address, phone numbers and your date of birth / age. We may also collect answers you provide to questions we ask and other information in relation to your dealings with True Alternative Energy.
you are using, the name of your Internet service provider, your browser version, the web site
that referred you to us and the next website you go to, the pages you request, the date and
time of those requests and the country you are in.
referred to above, we may also collect information for the purpose of considering your
application including your qualifications and resume as well as reference information from
your nominated referees.
information referred to above, we may also collect information relevant to your engagement
with us including qualifications, resume, reference information from your nominated referees, bank details, feedback from supervisors and training records.
True Alternative Rnergy collects personal data about its employees, clients, suppliers,
sub‐contractors and others with whom it deals. This personal data must be sufficiently
detailed so that we are effective in conducting its business.
you choose not to provide certain information, we may not be able to provide you with the products and services that you require.
True Alternative Energy collects information in several ways. The most common
ways we collect your personal information are:
Broadly speaking, we use the personal information we collect to provide and improve our products and services. Some examples of how we use your personal information includes:
True Alternative Energy will take reasonable steps to inform you why we are collecting
information, how we intend to use that information and to whom we intend to disclose it at the time we collect your information.
In addition to the purposes listed above, we may use your information for other purposes which will be made clear to you at the time we collect that information, or for other purposes permitted by law.
Where Alternative Energy uses your information to promote or market products or services directly to you (including by way of email, telephone, SMS, MMS and mobile push notifications) we will provide you with an opportunity to unsubscribe from any future direct marketing correspondence. You can also contact us directly on the details below if you wish to unsubscribe from our direct marketing.
We may disclose your information to third parties in connection with the purposes described above. We may also disclose your personal information where we are required or authorised to do so by law.
This may include disclosing your information to the following types of third parties:
We take reasonable steps to ensure that these third parties are bound by confidentiality and
privacy obligations in relation to the protection of your information. Importantly,
True Alternative Energy will never sell your personal information to a third party.
If you post information to public parts of our websites or social media pages (including
through our mobile applications), you acknowledge that such information (including your
personal information) may be available to be viewed by the public. You should use discretion
in deciding what information, you upload to such sites.
Some of the third parties to whom we disclose personal information may be located outside
Australia. Where this is the case, we take reasonable steps to ensure that your personal information
will not be held, used or disclosed by such third party in a way that is inconsistent with the principles
contained in the Privacy Act.
True Alternative takes all reasonable steps to ensure that the personal information we collect from you is held securely and protected from misuse and unauthorized access or disclosure. Unfortunately, we cannot and do not guarantee that unauthorized access to you. information will not occur. Accordingly, where consistent with applicable legislation, any personal information you provide to us will be at your own risk (even if we are negligent). If you do become aware of a breach of security in relation to your information, please contact us.
Responsibility for the information collected and accountability for Alternative Energy processes ultimately sit with the Administration Manager and CEO who should be contacted via the details in this document if there is a concern.
applies to our websites and not any linked sites which are not operated or controlled by us
We encourage you to read the privacy policies of each website that collects your personal information.
Tplications managed by third parties. The use of such technologies is an industry standard, and helps us monitor the effectiveness of our advertising and how visitors use our websites/applications. We use such technologies to generate statistics, measure your activity, improve the usefulness of our communications and to enhance the “user” experience.
to warn you when cookies are being used. However, our websites may not function properly
or optimally if cookies have been turned off.
You have a right to access your information that we hold, subject to some exceptions allowed
by law. If you would like to access that information, please contact us. We may require that
the person requesting access provide suitable identification and, in certain circumstances, we may
charge a fee for searching for and providing access to your information.
We try to maintain your information as accurately as reasonably possible. We rely on the
accuracy of information as provided to us both directly (from you) and indirectly. We
encourage you to contact us if the information we hold about you is incorrect or to notify us
of a change in your information.
When contacting us please provide as much detail as possible in relation to your question, comment
or complaint. True Alternative Energy will take any privacy complaint seriously and we will endeavour to respond to you within 30 days. If you are not satisfied with the outcome, you may wish
to contact the Office of the Australian Information Commissioner.